1. Who is responsible
This website is operated by Tomoni2cle Kyoto Yamashiro, Co. Ltd.. Contact: contact@kizuna-concierge.jp. The operator’s address and representative are available on the Operator Information page.
2. Information we collect
When you contact us, we receive your name, email address, selected service topic and your message. We also collect any project-enquiry details you provide, such as organisation, country or region, customer type, project stage, preferred timing and indicative budget. We may also process technical data such as IP addresses and server logs for security and abuse prevention. Please do not send passports, tax returns, identification numbers or confidential case files in the initial form.
3. Why we use information
We use information to respond to inquiries, clarify the services requested, schedule calls, prepare estimates, communicate about services and maintain the security and proper operation of this website. We do not use inquiry details for unrelated marketing without an appropriate legal basis.
4. Professionals and interpreters
We do not automatically forward inquiry contents to independent professionals. If sharing identifiable details with a tax accountant, lawyer, judicial scrivener or other independent professional is necessary, we will explain the purpose and obtain required permission before sharing, except where permitted by law. We may engage interpreters, translators or IT providers under appropriate confidentiality and data-handling obligations.
5. International processing
Some services may involve providers located outside Japan. Where cross-border personal-data transfers occur, we will follow applicable information and consent requirements before the transfer. Details will be provided when relevant.
6. Retention and security
We retain personal information only for as long as needed for the stated purposes and any applicable legal obligations. We take appropriate safeguards and review access to information held by the operator and its contractors. The inquiry form emails a copy to our site administrator; site-related logs may also be held by the hosting provider.
7. Your requests
For requests regarding access, correction, deletion, suspension of use or complaints relating to personal information, please contact the operator at contact@kizuna-concierge.jp. We may verify your identity and respond according to applicable law.
8. Updates
We may update this policy when our services, suppliers or legal obligations change. The published version will be available on this page.